FrameLock

Thank you for using FrameLock or visiting our website. We are committed to protecting the privacy of your data, and this policy explains what we collect and how we use your personal information.

1. Definitions

When we say "FrameLock," "we," or "us," we are referring to FrameLock Media. FrameLock provides users with tools to help them create and manage client galleries and more through the use of its web application, website hosting services, and other tools and services (the "Services"). When we say "Users," we are referring to customers who are visiting our site or are using our Services. When we say "Clients," we are referring to customers who are visiting or using our Users' sites.

2. What Information Do We Collect?

To create an account, we collect your email address, business name, and business website. To use the Services, we collect the information you voluntarily provide through your Account, including information about your Clients that you share with us (email addresses, names). We also collect log data including IP addresses, device and browser configurations, date and time of access, and browsing times. We may collect data on how you use the Services, such as gallery creation date and time and timestamps of communications.

3. How Do We Collect Your Information?

When you sign up for an account or use the Services, you provide account and transaction-related information through your account. When you visit the website or use the Services, we collect information about your activity and usage from your interaction with the site. We may also collect information from other services such as third-party service providers, payment processors, or advertising services.

4. How Do We Use the Information We Collect?

We use the information collected primarily to provide you with the Services you signed up for and to support our legitimate interests in operating our Services and business. This includes enabling you to create galleries, communicate with Clients, facilitate payments, maintain and improve our Services, verify your identity, personalize your experience, and communicate with you.

5. How Do We Share the Information We Collect?

We share information with trusted third-party providers who help us deliver and support our Services. We only share information necessary for them to perform their functions. Information may also be disclosed when necessary to comply with laws, regulations, legal processes, or law enforcement requests.

6. How Do We Protect the Information We Collect?

FrameLock follows industry-standard practices for managing personal information. We employ technical and administrative safeguards designed to protect against unauthorized access, loss, misuse, alteration, and disclosure of personal information. We maintain security measures including firewalls, redundancy systems, and access controls.

7. Data Retention

We retain your information for as long as your account remains active or as necessary to provide the Services. You may request deletion of your account through your dashboard or by contacting us at framelock1@gmail.com. Upon deletion, your personal information will be removed, except where retention is legally required.

8. International Information Transfer

As part of providing Services, your personal information may be transferred to, stored in, or processed in countries outside your country of residence. FrameLock will ensure that such transfers comply with applicable data protection laws and recognized transfer mechanisms.

9. Your Rights

Subject to applicable law, you may have rights to access, correct, update, delete, restrict, or object to processing of your personal information, as well as request portability of your information. You can often exercise these rights directly through your account dashboard.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise any privacy rights, please contact us at framelock1@gmail.com.